|
Business Process Management
In order to
remain competitive in today’s market,
organizations are seeking ways to increase efficiency
and successfully execute business processes, while
containing costs. Business Managers look for ways to
streamline business processes and adapt them quickly in
line with changing customer needs. Therefore, business
processes must be aligned with enterprise systems to
ensure agility by leveraging Business Process
Management.
Business Process
Management (BPM) is a management approach focused on
aligning all aspects of an organization with the needs
and wants of clients. It is a holistic approach
that promotes business effectiveness and efficiency
while striving for innovation, flexibility and
integration with technology. The goal of BPM is to
improve visibility into a company’s overall performance.
The
BPM Life-Cycle
 Process
Design encompasses both the
identification of existing processes and the design of
“To Be” processes.
Process Modeling
takes the theoretical design and introduces combinations
of variables, such as changes in rent, or material
costs) which determine how the process might operate
under different circumstances. It involves running a
“What If” analysis of the process. For example, What if
I have 75% of the resources to do the same work?
Process Execution
(The Key to Success!) -
Contrary to
conventional wisdom, the key to good execution is not
detailed planning and control, but coordinating
execution priorities across the organization. Execution
Management brings order to the organization through
alignment of all of its departments, and subordinating
individual priorities of the departments to the single
highest priority of the entire organization.
Monitoring
encompasses the
tracking of individual processes, so that information on
their state can be easily seen, and statistics on the
performance of one or more of the processes can be
provided, (example: Determining the state of a customer
order) so that the problems in its operation can be
identified and corrected.
Optimization
includes retrieving
process performance information from modeling or
monitoring phase, identifying potential or actual
bottlenecks and the potential opportunities for cost
savings or other improvements, and then applying those
enhancements in the design of the process, creating
greater business value.
Main Sail leverages
experience and knowledge across a variety of technical
capabilities to develop “world class” BPM platforms. We
unify capabilities throughout your organization that are
critical to building business process automation and
process optimization capabilities into the enterprise.
We have experts in areas from strategy, business process
design, change management, Solution and Enterprise
Architecture, technical integration and COTS evaluation.
Main Sail's
Business Process Management Approach
Process Optimization -
Optimization ensures
the process is running as smoothly as possible. It can
eliminate waste, reduce variability, improve delivery,
assure compliance with regulations and reduce customer
order delivery lead time.
There are many tools available to
optimize or re-engineer a business system or process.
Any of the available tools support three questions that
must be addressed for a successful optimization project:
-
WHAT TO CHANGE
-
WHAT TO CHANGE TO
-
HOW TO MAKE THE CHANGE
In a typical business process
analysis, a Main Sail consultant utilizes the Theory
of Constraints (TOC) process to identify the
bottlenecks and chokepoints that are impeding
organizational process flow. Once the bottlenecks are
removed, Lean can be used to map the value stream
and identify any non value added activities to remove
from the process flow. Finally when we have a smooth
running machine it makes sense to invest in Six Sigma
statistical methodologies to further refine the
organizational processes for efficiency and as a
sustainment program.
Organizational Alignment
is the practice of
aligning an organization’s strategy and culture. In
other words, organizational alignment helps to ensure
that ‘what gets done’ is in line with ‘how things get
done’ and vice versa. The ‘how’ covers the values,
behaviors and processes for getting things done.
Organizational Alignment ensures the goals and plans of
the organization are tied into the needs of its
employees.
Technology
Alignment and Insertion
enables a company’s
information technology projects to align with an
organization’s tactical operating objectives and
business strategy.
Technology Insertion is planning how to
preserve the capability of a system over its life cycle
by keeping the current technology employed up-to-date to
avoid obsolescence and sustainment problems, and to take
advantage of new technologies to obtain greater
efficiencies and cost savings.
Performance
Monitoring -
Developing metrics is not as easy as ABC... people often
rush resulting in bad metrics (that is metrics for which
one can’t collect accurate data) or they create too many
metrics (which dilutes focus). The biggest problem by
far is the sub-optimization of measuring metrics for the
individual department, i.e. metrics that don’t measure
what the entire organization’s goals are.
We will work with executives and
management staff to analyze existing metrics to
determine which will provide meaningful performance
monitoring of the business based on the Process
Optimization, Organizational Alignment, and Technology
Alignment and Insertion discussed above, to identify
opportunities for improvement or development of new
metrics. We will construct performance metrics to
encourage continuous performance improvement,
effectiveness, efficiency, and appropriate levels of
internal controls. |
