Business Process Management

Performance Monitoring Metrics Development & Validation

Performance Monitoring
  • A systematic process of gathering and analyzing data in order to determine the achievement of the stated goals/objectives.
  • Encompasses measuring business performance, monitoring real-time and completed processes, detecting problems in the execution of business processes, diagnosing their root cause, and reporting on business operations to enable cyclical improvements.
  • Unlike IT or infrastructure monitoring that focuses on “how your computers are running”, Business Performance Monitoring focuses on “how your business is performing”.
  • Business Performance Monitoring can reactively alert you when any of your business goals are not being met or proactively alert you when they are in danger of not being met.